On Mar 14, 2007, at 12:36 AM, Sergiu Dumitriu wrote:
  Hi,
 We're currently using mailing lists and IRC (and person2person
 chats) for answering user questions. But:
 - IRC has no history (yet; when's that bot coming online?)
 - mailing lists are not that easy to browse and search. 
I don't agree. What is wrong with this for example: http://
www.nabble.com/XWiki-f2563.html
 Should we make a forum for users?
 Pro
 - One place where users can find information, organized by topics 
We already have this: 
http://www.nabble.com/XWiki-f2563.html
  - Users are used to posting on forums, and we might
get a larger
 community 
Same. See 
http://www.nabble.com/XWiki-f2563.html
  Con
 - Soon it will get too crowded, and (some) developers won't have
 the time to answer all the emails; we need a strong community, and
 advanced users knowing the code, and for this we need documentation
 As a developer, I'd stick to mailing lists.
 As a user, I'd say forum.
 What's your opinion? 
Mailing list: +1
Forum: -1
We already have the best of both worlds: Users can choose to
subscribe to the mailing list or use Nabble to send emails to the
list even if they're not subscribed to it.
Thanks
-Vincent