Can't import files with Office importer

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Issue created

Camelia Andrei created this issue on 09/Oct/25 13:20

Summary:	Can't import files with Office importer
Issue Type:	Bug
Affects Versions:	16.10.11
Assignee:	Unassigned
Attachments:	logs.docx
Components:	Office
Created:	09/Oct/25 13:20
Priority:	Blocker
Reporter:	Camelia Andrei
Description:	Steps to reproduce: Start XWiki 16.10.11 Go administration and click connect to Office server Import a 3.7 MB .docx file (file is confidential, if needed please contact me) Environement Libre Office 7.6 (standard configuration) XWiki 16.10.11 (XWiki Cloud) Mozilla Firefox 143.0.4 (64-bit) Results: UI Displays the error "Office import failed: ErrorError saving document [DOCUMENT]" In the browser's console there's: "Failed to open the tree to node document:xwiki:XWiki.OfficeImporter" In the logs I found the following error: logs.docx

1 update

Changes by Camelia Andrei on 09/Oct/25 13:21

Description:

Steps to reproduce:
* Start XWiki 16.10.11
* Go administration and click connect to Office server
* Import a 3.7 MB .docx file (file is confidential, if needed please contact me)

Environement
* Libre Office 7.6 (standard configuration)
* XWiki 16.10.11 (XWiki Cloud)
* Mozilla Firefox 143.0.4 (64-bit)

Results:
* UI Displays the error "Office import failed: ErrorError saving document [DOCUMENT]"
* In the browser's console there's: "Failed to open the tree to node document:xwiki:XWiki.OfficeImporter"

In the logs I found the following error:
[^logs.docx]

Observations:
I have not reproduced the issue with a 16.10.9 XWiki Cloud instance

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