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Can't import a large Word document

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Alexandra Siriciuc created this issue on 18/May/26 14:55

Summary:	Can't import a large Word document
Issue Type:	Bug
Affects Versions:	17.10.4
Assignee:	Unassigned
Attachments:	Office_server_setup.png, error_OfficeImport.png
Components:	Office
Created:	18/May/26 14:55
Priority:	Major
Reporter:	Alexandra Siriciuc
Description:	Preconditions: Have LibreOffice v25.8.4 installed Configure Office Server: 3. Make sure Server state is Connected in Administration Steps to reproduce: As Admin create a new page selecting Type > "Page from Office" Choose a word file to import > click on Select button Click on Import Expected result: The file is imported, the page is created Actual result: The file is not imported, receive the error message: Office-Import failed: Error while converting document [namedoc.docx] into html. Environment: XWiki 17.10.4, LO 25.8.4, Chrome 148.0.

2 updates

Changes by Alexandra Siriciuc on 18/May/26 14:56

Environment:

XWiki 17.10.4, LO 25.8.4, Chrome 148.0.

Description:

Preconditions:
# Have LibreOffice v25.8.4 installed
# Configure Office Server: !Office_server_setup.png|width=799,height=1233!

3. Make sure Server state is Connected in Administration

Steps _Steps to reproduce: _
* As Admin create a new page selecting Type > "Page from Office"
* Choose a word file to import > click on Select button
* Click on Import

_Expected result:_
_The The file is imported, the page is created_ created

_Actual result:_
The file is not imported, receive the error message:
{code:java}
Office-Import failed: Error while converting document [namedoc.docx] into html.{code}
!error_OfficeImport.png!

Environment: XWiki 17.10.4, LO 25.8.4, Chrome 148.0.

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