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XWiki Platform / cid:jira-generated-image-avatar-76aa87fb-9b15-4cec-863e-613c9da89b5b XWIKI-23180 Open

The color pickers from Theme customization are not always loading

 
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Issue created

 
cid:jira-generated-image-avatar-6a92474f-3b95-4bbc-9686-20622c8330f7 Ilie Andriuta created this issue on 06/May/25 15:16
 
Summary: The color pickers from Theme customization are not always loading
Issue Type: cid:jira-generated-image-avatar-76aa87fb-9b15-4cec-863e-613c9da89b5b Bug
Affects Versions: 14.10.21
Assignee: Unassigned
Attachments: Color_pickers_not_loaded.png, Color_pickers_not_loaded_errors.png
Components: Flamingo Theme
Created: 06/May/25 15:16
Environment: Windows 11 Pro, Chrome 136, using an instance of XWiki 16.10.6 on Oracle 19c, Tomcat 9.0.104
Priority: cid:jira-generated-image-static-major-b8567482-f69d-4f51-8592-a7d2da6702c1 Major
Reporter: Ilie Andriuta
Description:

This is an older issue and hard to reproduce. I didn't find a pattern so far for consistent reproduction (but it reproduced on all supported browsers on my side), and was also reported by some user on the forum a time ago.

Steps to reproduce

  1. Go to Administer Wiki > Look & Feel > Themes
  2. Click 'Customize' button corresponding to the current set color theme
  3. From the left, click on a tab which requires the color pickers (e.g. 'Base Colors')
  4. Observe the color pickers

Expected results

The color pickers are always loaded.

Actual results

Sometimes, the color pickers are not loading, even after some page refreshes (or hard refreshes).

Usually there are no errors in JS console or in XWiki logs, but I managed to get an error in JS console this time on XWiki 16.10.6:

Failed to load resource: the server responded with a status of 404 () :1115/xwiki/bin/skin/skins/flamingo/resources/js/scriptaculous/scriptaculous.js:1

Another time while reproducing the issue, there was another error displayed in JS console, but I don't know for sure if it's related (see the attached screenshots).

Eventually, after some more page refreshes, the pickers are loading.