On Mar 14, 2007, at 12:36 AM, Sergiu Dumitriu wrote:

Hi,

We're currently using mailing lists and IRC (and person2person chats) for answering user questions. But:
- IRC has no history (yet; when's that bot coming online?)
- mailing lists are not that easy to browse and search.

I don't agree. What is wrong with this for example: http://www.nabble.com/XWiki-f2563.html

Should we make a forum for users?

Pro
- One place where users can find information, organized by topics

We already have this: http://www.nabble.com/XWiki-f2563.html

- Users are used to posting on forums, and we might get a larger community

Same. See http://www.nabble.com/XWiki-f2563.html

Con
- Soon it will get too crowded, and (some) developers won't have the time to answer all the emails; we need a strong community, and advanced users knowing the code, and for this we need documentation

As a developer, I'd stick to mailing lists.
As a user, I'd say forum.

What's your opinion?

Mailing list: +1

Forum: -1

We already have the best of both worlds: Users can choose to subscribe to the mailing list or use Nabble to send emails to the list even if they're not subscribed to it.

Thanks

-Vincent