Hi,
We're currently using mailing lists and IRC (and person2person chats) for answering user questions. But:
- IRC has no history (yet; when's that bot coming online?)
- mailing lists are not that easy to browse and search.
Should we make a forum for users?
Pro
- One place where users can find information, organized by topics
- Users are used to posting on forums, and we might get a larger community
Con
- Soon it will get too crowded, and (some) developers won't have the time to answer all the emails; we need a strong community, and advanced users knowing the code, and for this we need documentation
As a developer, I'd stick to mailing lists.
As a user, I'd say forum.
What's your opinion?
--
http://purl.org/net/sergiu