On Wed, Jun 8, 2016 at 3:09 PM, Vincent Massol <[email protected]> wrote:
On 08 Jun 2016, at 13:27, Ecaterina Moraru (Valica) <[email protected]> wrote:
I've used the following suggestions: - Vincent: replaced "If you need help with your wiki, you can contact our" to "If you need help with XWiki you can contact" - Guillaume: replaced "professional support" with "Professional Support"
Updated the screenshots.
Votes so far: A: +0.5 (GD), +1 (Caty) B: +1 (Vincent), C: +0.5 (GD)
I've voted for A, since the Community Support is presented on the same page as Professional Support. I've wanted to keep the message as short as possible, while satisfing the purpose: letting the user know he can get support.
That logic is wrong. If your intent was to " I've wanted to keep the message as short as possible, while satisfing the purpose: letting the user know he can get support.” then you could have simply said:
“If you need help with xwiki you can contact the Support” and link to https://www.xwiki.org/xwiki/bin/view/Main/Support which shows all support options.
To be honest, I would prefer this version, but depends on what is our objective. The layout of the Support page could be improved to better list all the options we have. Thanks, Caty
Personally I prefer B because it shows all options more clearly but I’d also be fine with “If you need help with xwiki you can contact the Support”.
Thanks -Vincent
Thanks, Caty
On Tue, Jun 7, 2016 at 11:23 AM, Guillaume Delhumeau < [email protected]> wrote:
+1 for A or C, with the wording "Professional Support".
2016-06-06 15:35 GMT+02:00 Vincent Massol <[email protected]>:
On 06 Jun 2016, at 15:27, Vincent Massol <[email protected]> wrote:
Hi,
On 06 Jun 2016, at 15:19, Ecaterina Moraru (Valica) <
wrote:
Hi,
This is a follow up for the governance changes mail, see http://markmail.org/message/mcbcvd4i5cgoebh5
This proposal aims to add a support panel inside XWiki Enterprise:
http://design.xwiki.org/xwiki/bin/view/Proposal/HomepageSketches/HomepageSup...
There are 3 variants you can vote on: A, B and C.
If the goal is to offer a Support Panel then I don’t the “hosting offers” makes sense. For pure support, I’d vote for B but I wouldn’t say “our” which means nothing when a user sees this in his wiki (since “our” points to the company/entity in which the wiki was installed). I’d say instead “If you need help with XWiki you can contact:”.
Note that I also wrote “XWiki” instead of “your wiki” since the admin of the wiki would be the one to help with their wiki ;)
Thanks -Vincent
Note that another alternative is to have this as a tip for the Tip
Panel.
If the goal is to offer a more general panel listing business offers
then it makes sense to offer support, hosting, and even other offers.
Thanks -Vincent
Let me know what you think.
Thanks, Caty
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