[xwiki-users] Office Importer not supporting a Word doc

Hello, I have Xwiki 6.2.3 and OpenOffice 4.1 installed in a Windows 7 sandbox. I have been able to import Word 2010 documents using Office Importer successfully and can create pages just fine. Except for one document which gives me the following: "Error while converting document [NDRM CH7.docx] into html." using Import from Office. I have reviewed the log file, but the only obvious error (to me anyway) is a timeout error, though that may be a smokescreen. I have modified openoffice.taskExecutionTimeout from 30000 to 1200000, but it seems to have not effect. Thanks for any help you can provide! I can email the log file and the document upon request. Regards, Keith