Hi,
IMO it makes a lot of sense to use a forum solution for users (when it does
not for devs). When I was working with WordPress software, I was reading a
lot forum threads (they are using their other product, bbPress). I wouldn't
have thought about subscribing to a mailing list, I didn't even know they
existed. I was not Open Source minded, so are a lot of people using XWiki
and willing to contribute good feedback. A forum is so much easier to read
(topics, dates, tags, rates) and much less geek.
I am +1 for a forum solution for users.
--
Thibaut
On Mon, Mar 14, 2011 at 11:33 AM, Andreas Hahn <ahahn(a)gmx.net> wrote:
Am 14.03.2011 09:16, schrieb Vincent Massol:
On Mar 13, 2011, at 10:00 PM, Andreas Hahn
wrote:
Am 10.03.2011 17:39, schrieb Paul Libbrecht:
Please contradict me!
Paul,
actually - how could I do this ?
I'm not an expert in forum software so I'd to go for the naive approach
- comparing features e.t.c.
I was hoping for some insight that it is beneficial for the whole
project to encourage users first to browse and then to participate -
even if it means for you and the others around here to give up beloved
habits.
Anyway - I'm not going to push you guys back to the future of Web 2.0.
Given the lame participation when compared to the survey 4 years ago it
seems to me that quite some people have already left the boat and it may
not matter anymore.
I'm not sure how to read your last 2 paragraphs.
Just note that fro my POV there's no "you" and "me" here.
There's only a
global community and you're part of it. That said at some
point some people
are going to need to work to make it happen, this is where the distinction
will happen. How far are you willing to help? Maybe a first step would be
that you help find either a forum software that fits the bill or a hosted
service that would work for us.
From the people who answered so far my feeling is
that:
* people seem to agree in general that at least for users a forum would
be nicer
* since xwiki committers provide a substantial
amount of answers to the
user list as of today it would be nice that they can
continue to have the
information coming to me
For my own FOSS project I'm hoping to start soon - I'll be going with
http://stackoverflow.com. Providing support means checking the site for
tagged questions a couple of times a day. It's just one mouse click. For
me it makes no real difference in getting mails or checking a forum as
long as you have a one-click list of open topics.
Gathering all the information about all possible options and criteria
can get very time consuming so I think we should try to rule out
something first.
Forums that are operated by other providers (getsatisfaction,
stackoverflow, ...) might
* be discontinued without warning (see jive)
* change their policy later (no more free forums)
* not expose user mail addresses and forum content (or might change that
policy) so you're locked in.
* not be as flexible as own forums if you want to change something (add
category, ...)
OTOH operating an own forum
* requires admin efforts (must be maintained and updated, backups, ...)
* may not be as publicly visible as that of other providers (because of
their advertisements ...)
* may not be as innovative as special forum operators ('awarding for
active participants', ...)
In addition there are concerns valid for both:
* Is it important to somehow import the existing mail archive ?
So IMO this is the first decision - is it ok to rely on somebody else ?
and then decide which one.
I'd be ok to spend time on it once its clear which way to go.
However - as for me - nothing will happen fast as beside of my daily
work I already have a side project so this is kind of
side-project-side-project.
Now for getsatisfaction - I don't know anything about it except that
what can be found on their site.
They don't seem to offer free accounts for open source. I've also seen
no indication you can get mail alerts for new contributions.
So how do we approach this ?
bye
Andreas
My personal POV is indeed that I'd like a
forum for both the
participation part (ie awarding status/points to active
participants to
surface them) and the categorization part but indeed I don't see myself
going to the forum so it has to come to me. I think this is easy to achieve
since on forums like getsatisfaction you can subscribe to the whole forum
and thus receive all posts. What would be even better is if I could post or
reply by replying to the mail.
Now back to getsatisfaction I think before we could use it we'd need to
check:
* are there any limitations for free open source
forums? What's their
position on open source?
* how can we get all the posts in a neutral and
standard format should we
want to move to another tool later on?
Thanks
-Vincent
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