I'm currently trying to measure XWIKI against some business requirements; our
business are basically looking for a simple WIKI that we can use to store
corporate/enterprise knowledge in a single place and make available to the
public via our websites and internally to our customer service agents.
For a little more background to the requirements, the business is a
financial institution that provides loan products in different countries.
Each country currently has their own website (served on different domains,
with no obvious links to others), customers can apply for financial products
and administer their accounts through the sites, the terminology used to
describe the products is the same regardless of the country, however the
business rules e.g. application process, interest rates is/can be different.
The business want to expose the content deemed as publicly available through
a FAQ/WIKI section on each website, however they don't wish other countries
content to be displayed on that website.
Our customer service agents should be able to search the entire WIKI when
dealing with customers phone enquiries, they also wish there to be more
internal information available to the agents.
I'm struggling to think of a way to achieve this using XWIKI and would be
grateful of any advice.
Thanks in advance
Graham
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