RE: [xwiki-users] [OFF TOPIC] Sadness

Ludovic, Sorry if I was posting short questions not datailing the problem and the obstacle that I found. About my knowledge, I guess the objective of a mail list is to help somebody that don't have so much knowledge. Whatever... I will not be tedios giving excuses. So, I ask for apologies for the inconvenience. I will try to give so much details in my next questions to the xWiki communit. Sorry again. Cheers, Filipe Fumaux -----Original Message----- From: Ludovic Dubost [mailto:ludovic@xwiki.com] Sent: terça-feira, 30 de maio de 2006 20:01 To: xwiki-users(a)objectweb.org Subject: Re: [xwiki-users] [OFF TOPIC] Sadness To detail more, The core XWiki team is highly busy in trying to improve the XWiki core and finding and executing business contracts allowing to grow the permanent team of people working on XWiki, allowing to improve even more this software shared with the Open Source community. Thus the core XWiki team is relying on volunteers to answer most questions asked in these mailing list. I'd like by the way to thank our users who find the time to answer them and tell them that it's a great help. It really allows us to focus on working on the code and still allow users to get answers about XWiki especially when the documentation is not up to date. However as is stating Yoav, people answer when they have the time knowledge and the inclination. Nobody should expect real-time answers from these mailing lists (at XWiki.com we do have support contracts for that -> http://www.xwiki.com/xwiki/bin/view/Company/Support+Contracts) Often the inclination comes from the idea that answering will globally help the community. Community members do not only answer questions because they are purely generous (although they are) but also because they believe it will boomerang back to them positively by growing and improving the global community knowledge. This is very subjective I know and I don't want to guess to much what motivates other users to answer and neither go too much into detail about what motivates me to answer. However I can list a few reasons why your questions Filipe, are not highly motivating for people to answer: - You questions are too short, they don't give enough context. They don't tell what you have researched on your end and why you did not find the answer yourself. - Some questions have been repeated (when will a new build available following new commits) and most importantly, your questions don't show how you will bring back to the community. They feel like somebody only looking for answers and not necessarly looking to help back. Also they feel like you have not an in deep knowledge of Java and Tomcat and that therefore there is a good chance you will keep asking for more questions before starting to help anybody else. This brings back to the objective of xwiki-users and xwiki-dev. These are not support forums. These mailing lists are here to exchange information and share knowledge about xwiki. Share means both ways. Support is one way. I hope my answer was not to rude and will help you understand why maybe your questions have not been answered. I'm sure you don't mean any harm and that you are truly excited about XWiki and using it in your company. We are very happy about that but the community is still growing and cannot help without feeling it will be something that will accelerate the project's reach and future. Maybe you can show how you are willing to help out the community and then I'm sure some members will be happy to help you out. Ludovic -- Ludovic Dubost XPertNet: http://www.xpertnet.fr/ Blog: http://www.ludovic.org/blog/ XWiki: http://www.xwiki.com Skype: ldubost AIM: nvludo Yahoo: ludovic