Re: [xwiki-users] Office Importer not supporting a Word doc

I have solved this issue with an increased timeout (once I restarted jetty, etc.!). Thanks for listening! Keith From: Keith Peden [mailto:kpeden@standardstech.com] Sent: Sunday, November 16, 2014 6:56 AM To: 'vincent(a)massol.net'net'; 'XWiki Users' Subject: RE: [xwiki-users] Office Importer not supporting a Word doc Thanks Vincent for the quick response and good advice. OO opened the file okay and exported it (Save as .html) within 2-3 seconds. And that file opened okay also. So no problem there. Below is the log. I can forward the word document. If someone has a moment to take a look and make sure I am on the right track, I’d appreciate it! Increasing the timeout did not appear to help, but then again, I not sure the increase really worked. Thanks! Keith 2014-11-14 15:28:06,340 [main] INFO o.x.s.s.i.EmbeddedSolrInstance - Starting embedded Solr server... 2014-11-14 15:28:06,347 [main] INFO o.x.s.s.i.EmbeddedSolrInstance - Using Solr home directory: [C:\Users\Keith Peden\AppData\XWiki\6.2.3\data\solr] 2014-11-14 15:28:13,892 [coreLoadExecutor-4-thread-1] WARN o.a.s.r.ManagedResource - No stored data found for /rest/managed 2014-11-14 15:28:13,893 [coreLoadExecutor-4-thread-1] WARN o.a.s.r.ManagedResource - No registered observers for /rest/managed 2014-11-14 15:28:16,110 [main] INFO o.x.s.s.i.EmbeddedSolrInstance - Started embedded Solr server. 2014-11-14 15:28:21.615:INFO:oxtjl.NotifyListener:---------------------------------- 2014-11-14 15:28:21.621:INFO:oxtjl.NotifyListener:Server started, you can now open http://10.0.0.5:8080/ in your browser to access your wiki. 2014-11-14 15:28:21.622:INFO:oxtjl.NotifyListener:---------------------------------- 2014-11-14 15:29:25,482 [XWiki initialization] INFO .HibernateDataMigrationManager - Storage schema updates and data migrations are enabled 2014-11-14 15:29:25,484 [XWiki initialization] INFO .HibernateDataMigrationManager - No data migration to apply for wiki [xwiki] currently in version [54600] 2014-11-14 15:29:25,485 [XWiki initialization] INFO .HibernateDataMigrationManager - Checking Hibernate mapping and updating schema if needed for wiki [xwiki] 2014-11-14 15:29:35,874 [XWiki Solr index job thread] INFO o.x.s.s.i.j.IndexerJob - Starting job of type [solr.indexer] with identifier [[solr, indexer]] 2014-11-14 15:29:36,586 [XWiki Solr index job thread] INFO o.x.s.s.i.j.IndexerJob - 0 documents added, 0 deleted and 0 updated during the synchronization of the Solr index. 2014-11-14 15:29:36,587 [XWiki Solr index job thread] INFO o.x.s.s.i.j.IndexerJob - Finished job of type [solr.indexer] with identifier [[solr, indexer]] Nov 14, 2014 3:31:24 PM org.artofsolving.jodconverter.office.ProcessPoolOfficeManager INFO: ProcessManager implementation is PureJavaProcessManager Nov 14, 2014 3:31:24 PM org.artofsolving.jodconverter.office.OfficeProcess start INFO: starting process with acceptString 'socket,host=127.0.0.1,port=8100,tcpNoDelay=1' and profileDir 'C:\Users\KEITHP~1\AppData\Local\Temp\.jodconverter_socket_host-127.0.0.1_port-8100' Nov 14, 2014 3:31:25 PM org.artofsolving.jodconverter.office.OfficeProcess start INFO: started process Nov 14, 2014 3:31:29 PM org.artofsolving.jodconverter.office.OfficeConnection connect INFO: connected: 'socket,host=127.0.0.1,port=8100,tcpNoDelay=1' 2014-11-14 15:31:29,249 [http://10.0.0.5:8080/xwiki/bin/admin/XWiki/XWikiPreferences?editor=globalad…] INFO o.x.o.i.s.DefaultOfficeServer - Open Office instance started. 2014-11-14 15:32:53,990 [http://10.0.0.5:8080/xwiki/bin/view/XWiki/OfficeImporterResults] ERROR x.o.i.c.DefaultOfficeConverter - Could not cleanup temporary storage after conversion. Nov 14, 2014 3:32:54 PM org.artofsolving.jodconverter.office.PooledOfficeManager$1 disconnected WARNING: connection lost unexpectedly; attempting restart 2014-11-14 15:32:54,033 [http://10.0.0.5:8080/xwiki/bin/view/XWiki/OfficeImporterResults] ERROR .s.OfficeImporterScriptService - Error while converting document [NDRM CH7.docx] into html. org.xwiki.officeimporter.OfficeImporterException: Error while converting document [NDRM CH7.docx] into html. at org.xwiki.officeimporter.internal.builder.DefaultXHTMLOfficeDocumentBuilder.build(DefaultXHTMLOfficeDocumentBuilder.java:97) ~[xwiki-platform-legacy-office-importer-6.2.3.jar:na] at org.xwiki.officeimporter.internal.builder.DefaultXDOMOfficeDocumentBuilder.build(DefaultXDOMOfficeDocumentBuilder.java:84) ~[xwiki-platform-legacy-office-importer-6.2.3.jar:na] at org.xwiki.officeimporter.script.OfficeImporterScriptService.officeToXDOM(OfficeImporterScriptService.java:217) ~[xwiki-platform-legacy-office-importer-6.2.3.jar:na] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.7.0_21] at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_21] at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_21] at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.7.0_21] at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:395) [velocity-1.7.jar:1.7] at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:384) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:173) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:280) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:567) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:106) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342) [velocity-1.7.jar:1.7] at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:228) [xwiki-commons-velocity-6.2.3.jar:na] at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:187) [xwiki-commons-velocity-6.2.3.jar:na] at org.xwiki.rendering.internal.macro.velocity.VelocityMacro.evaluateString(VelocityMacro.java:124) [xwiki-platform-rendering-macro-velocity-6.2.3.jar:na] at org.xwiki.rendering.internal.macro.velocity.VelocityMacro.evaluateString(VelocityMacro.java:50) [xwiki-platform-rendering-macro-velocity-6.2.3.jar:na] at org.xwiki.rendering.macro.script.AbstractScriptMacro.evaluateBlock(AbstractScriptMacro.java:286) [xwiki-platform-rendering-macro-script-6.2.3.jar:na] at org.xwiki.rendering.macro.script.AbstractScriptMacro.execute(AbstractScriptMacro.java:182) [xwiki-platform-rendering-macro-script-6.2.3.jar:na] at org.xwiki.rendering.macro.script.AbstractScriptMacro.execute(AbstractScriptMacro.java:58) [xwiki-platform-rendering-macro-script-6.2.3.jar:na] at org.xwiki.rendering.internal.transformation.macro.MacroTransformation.transform(MacroTransformation.java:251) [xwiki-rendering-transformation-macro-6.2.3.jar:na] at org.xwiki.rendering.internal.transformation.DefaultRenderingContext.transformInContext(DefaultRenderingContext.java:183) [xwiki-rendering-legacy-api-6.2.3.jar:na] at org.xwiki.rendering.internal.transformation.DefaultTransformationManager.performTransformations(DefaultTransformationManager.java:94) [xwiki-rendering-legacy-api-6.2.3.jar:na] at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:252) [xwiki-platform-display-api-6.2.3.jar:na] at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:125) [xwiki-platform-display-api-6.2.3.jar:na] at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:55) [xwiki-platform-display-api-6.2.3.jar:na] at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:96) [xwiki-platform-display-api-6.2.3.jar:na] at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:39) [xwiki-platform-display-api-6.2.3.jar:na] at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:113) [xwiki-platform-sheet-api-6.2.3.jar:na] at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:50) [xwiki-platform-sheet-api-6.2.3.jar:na] at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:67) [xwiki-platform-display-api-6.2.3.jar:na] at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:41) [xwiki-platform-display-api-6.2.3.jar:na] at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1100) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1078) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1110) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.api.Document.getRenderedContent(Document.java:618) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at sun.reflect.GeneratedMethodAccessor239.invoke(Unknown Source) ~[na:na] at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_21] at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.7.0_21] at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:395) [velocity-1.7.jar:1.7] at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:384) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:173) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:280) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:567) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:106) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342) [velocity-1.7.jar:1.7] at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:228) [xwiki-commons-velocity-6.2.3.jar:na] at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:187) [xwiki-commons-velocity-6.2.3.jar:na] at com.xpn.xwiki.render.XWikiVelocityRenderer.evaluate(XWikiVelocityRenderer.java:131) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.XWiki.parseTemplate(XWiki.java:1686) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:1602) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.XWiki.parseTemplate(XWiki.java:1570) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.api.XWiki.parseTemplate(XWiki.java:801) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at sun.reflect.GeneratedMethodAccessor104.invoke(Unknown Source) ~[na:na] at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_21] at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.7.0_21] at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:395) [velocity-1.7.jar:1.7] at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:384) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:173) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:280) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:369) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:216) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:311) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:230) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:207) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:106) [velocity-1.7.jar:1.7] at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342) [velocity-1.7.jar:1.7] at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:228) [xwiki-commons-velocity-6.2.3.jar:na] at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:187) [xwiki-commons-velocity-6.2.3.jar:na] at com.xpn.xwiki.render.XWikiVelocityRenderer.evaluate(XWikiVelocityRenderer.java:131) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.XWiki.parseTemplate(XWiki.java:1686) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:1602) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.web.Utils.parseTemplate(Utils.java:179) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:358) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:149) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425) [struts-core-1.3.10.jar:1.3.10] at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:228) [struts-core-1.3.10.jar:1.3.10] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913) [struts-core-1.3.10.jar:1.3.10] at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462) [struts-core-1.3.10.jar:1.3.10] at javax.servlet.http.HttpServlet.service(HttpServlet.java:755) [servlet-api-3.0.jar:na] at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) [servlet-api-3.0.jar:na] at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1496) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at com.xpn.xwiki.web.ActionFilter.doFilter(ActionFilter.java:115) [xwiki-platform-legacy-oldcore-6.2.3.jar:na] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1484) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.xwiki.wysiwyg.server.filter.ConversionFilter.doFilter(ConversionFilter.java:126) [xwiki-platform-wysiwyg-server-6.2.3.jar:na] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1484) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.xwiki.container.servlet.filters.internal.SetHTTPHeaderFilter.doFilter(SetHTTPHeaderFilter.java:63) [xwiki-platform-container-servlet-6.2.3.jar:na] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1484) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at com.xpn.xwiki.plugin.webdav.XWikiDavFilter.doFilter(XWikiDavFilter.java:66) [xwiki-platform-webdav-server-6.2.3.jar:na] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1484) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.xwiki.container.servlet.filters.internal.SavedRequestRestorerFilter.doFilter(SavedRequestRestorerFilter.java:208) [xwiki-platform-container-servlet-6.2.3.jar:na] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1484) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.xwiki.container.servlet.filters.internal.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:111) [xwiki-platform-container-servlet-6.2.3.jar:na] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1476) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557) [jetty-security-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:429) [jetty-servlet-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:154) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.Server.handle(Server.java:370) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:982) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1043) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865) [jetty-http-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240) [jetty-http-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82) [jetty-server-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:696) [jetty-io-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:53) [jetty-io-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608) [jetty-util-8.1.15.v20140411.jar:8.1.15.v20140411] at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543) [jetty-util-8.1.15.v20140411.jar:8.1.15.v20140411] at java.lang.Thread.run(Unknown Source) [na:1.7.0_21] Caused by: org.xwiki.officeimporter.converter.OfficeConverterException: Error while performing conversion. at org.xwiki.officeimporter.internal.converter.DefaultOfficeConverter.convert(DefaultOfficeConverter.java:116) ~[xwiki-platform-legacy-office-importer-6.2.3.jar:na] at org.xwiki.officeimporter.internal.builder.DefaultXHTMLOfficeDocumentBuilder.build(DefaultXHTMLOfficeDocumentBuilder.java:94) ~[xwiki-platform-legacy-office-importer-6.2.3.jar:na] ... 134 common frames omitted Caused by: org.artofsolving.jodconverter.office.OfficeException: task did not complete within timeout at org.artofsolving.jodconverter.office.PooledOfficeManager.execute(PooledOfficeManager.java:88) ~[jodconverter-core-3.0-beta-4-xwiki-20110822.jar:na] at org.artofsolving.jodconverter.office.ProcessPoolOfficeManager.execute(ProcessPoolOfficeManager.java:78) ~[jodconverter-core-3.0-beta-4-xwiki-20110822.jar:na] at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:78) ~[jodconverter-core-3.0-beta-4-xwiki-20110822.jar:na] at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:69) ~[jodconverter-core-3.0-beta-4-xwiki-20110822.jar:na] at org.xwiki.officeimporter.internal.converter.DefaultOfficeConverter.convert(DefaultOfficeConverter.java:100) ~[xwiki-platform-legacy-office-importer-6.2.3.jar:na] ... 135 common frames omitted Caused by: java.util.concurrent.TimeoutException: null at java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source) ~[na:1.7.0_21] at java.util.concurrent.FutureTask.get(Unknown Source) ~[na:1.7.0_21] at org.artofsolving.jodconverter.office.PooledOfficeManager.execute(PooledOfficeManager.java:85) ~[jodconverter-core-3.0-beta-4-xwiki-20110822.jar:na] ... 139 common frames omitted From: Vincent Massol [mailto:vmassol@gmail.com] On Behalf Of vincent@massol.net(mailto:vincent@massol.net) Sent: Friday, November 14, 2014 3:12 PM To: XWiki Users Cc: Keith Peden Subject: Re: [xwiki-users] Office Importer not supporting a Word doc Hi Keith, On 14 Nov 2014 at 21:01:06, Keith Peden (kpeden@standardstech.com(mailto:kpeden@standardstech.com))(mailto:kpeden@standardstech.com(mailto:kpeden@standardstech.com))) wrote: When you have a problem the first thing to try is to load your document in openoffice/libreoffice and convert it to HTML in there and see if it works (you can also verify the time it takes for the conversion). Now, indeed the timeout parameter is important. I’ve also had timeout issues with the default timeout and increasing it solved my problem. Thanks -Vincent