On 5 Jan 2017, at 22:43, Vincent Massol
<vincent(a)massol.net> wrote:
Hi Mario,
On 5 Jan 2017, at 20:25, Ecaterina Moraru
(Valica) <valicac(a)gmail.com> wrote:
Hi Mario,
So each problem should be reported as an individual issue in the
appropriate component.
You should first check if there are not already opened issues with that
particular problem (use the search with keywords). For example, these are
the issues related to PDF Export
http://jira.xwiki.org/issues/?jql=project%20%3D%20XWIKI%20AND%20component%2…
Regarding questions, it's the same: each topic should have a separate mail
thread. This way we can assure we stay on subject and the mail can be
referenced to other users, in case they have the same questions.
The only problem is the quantity of questions you ask and the availability
of the committers and contributors to answer them, since this is a
community support. Sometimes it can take a while, especially if there are
complicated aspects.
About this last point you should also know that there are some companies offering
professional services around the XWiki open source project. So for example if your company
is interested in a particular feature and needs it in a given timeframe it’s possible to
sponsor the dev of such feature, or get some professional support (guaranteed response
time, etc).
In case you’re interested see
http://www.xwiki.org/xwiki/bin/view/Main/Support#HProfessionalSupport
Mario, I wonder if you had noticed that the XWiki project offers both community support
but also professional support. I’d like to make sure that our users notice the 2 options
and thus to make sure they’re visible enough. Could you let me know if you knew that you
could contact, for example, XWiki SAS (
http://xwiki.com) for paying services around the
XWiki open source project?
Thanks!
-Vincent
Thanks
-Vincent
> Thanks,
> Caty
>
> On Thu, Jan 5, 2017 at 8:47 PM, Hofstätter Mario <
> Mario.Hofstaetter(a)automationx.com> wrote:
>
>> Dear devs,
>>
>> over the past few months we have moved over to using xwiki as a
>> replacement for your old sharepoint and mediawiki servers. Meanwhile we
>> have accumulated a list of problems and questions we are unable to solve.
>> Some of which open JIRA bugs might already exist.
>>
>> In my opinion this mailinglist is not suitable for this many questions
>> (needs attachments, screenshots). How may we proceed? Should we create a
>> jira entry for every issue?
>>
>> An extract of some problems (now running 8.4.3):
>> - PDF Export: The pdf misses some elements of the page, for example
>> display of info/warn/error marcros (see your sandbox page info and warning
>> macro examples) and other stuff. Layout has big issues (images cut off,
>> Tables cut off)
>> - Multipage PDF Export: Pdf export collection extension is broken,
>> MultipagePdfExport Space Export extension too.
>> - No image lightbox by default, unclear how to implement it in the wysiwyg
>> editor
>> - Document tree is really cumbersome for normal users (we use currently
>> use some velocity to show children), new children macro insufficient (shows
>> translations and attachment)
>> - DocumentTree Macro "finder" does not work correctly (finds only some
>> pages?)
>>
>> As for just "questions", should be ask each one of them in an separate
>> mail here on the list?
>>
>> Thank you very much,
>> Mario