Re: [xwiki-devs] [UX][Proposal] Support panel

On 08 Jun 2016, at 15:12, Eduard Moraru <enygma2002(a)gmail.com> wrote: I don`t mind option A (+1) with the following rationale: - The link is to the pro section of the page, but scrolling shows the community support as well -- Bonus: "professional" does not === "paid"... you can also see the community as a group of professionals :)

- Maybe it would look more comforting to know first hand that professional support is available to solve your problems and your needs and also discover the community option along the way. Showing only the community option or putting it first would lose (IMO) one of XWiki's strength, which is the the existence of professional support options.

-- Additionally, community support is also a bit "implied" by the fact that XWiki is open source :)

Vincent's last suggestion is OK too, but lacks the above. Thanks, Eduard On Wed, Jun 8, 2016 at 3:11 PM, Ecaterina Moraru (Valica) &lt;valicac(a)gmail.com > On Wed, Jun 8, 2016 at 3:09 PM, Vincent Massol &lt;vincent(a)massol.net> >> >>> On 08 Jun 2016, at 13:27, Ecaterina Moraru (Valica) &lt;valicac(a)gmail.com >> >>>> >>> I've used the following suggestions: >>> - Vincent: replaced "If you need help with your wiki, you can contact >> our" >>> to "If you need help with XWiki you can contact" >>> - Guillaume: replaced "professional support" with "Professional > Support" >>> >>> Updated the screenshots. >>> >>> Votes so far: >>> A: +0.5 (GD), +1 (Caty) >>> B: +1 (Vincent), >>> C: +0.5 (GD) >>> >>> I've voted for A, since the Community Support is presented on the same >> page >>> as Professional Support. I've wanted to keep the message as short as >>> possible, while satisfing the purpose: letting the user know he can get >>> support. >> >> That logic is wrong. If your intent was to " I've wanted to keep the >> message as short as possible, while satisfing the purpose: letting the > user >> know he can get support.” then you could have simply said: >> >> “If you need help with xwiki you can contact the Support” and link to >> https://www.xwiki.org/xwiki/bin/view/Main/Support which shows all > support >> options. >> > > To be honest, I would prefer this version, but depends on what is our > objective. The layout of the Support page could be improved to better list > all the options we have. > > Thanks, > Caty > > >> >> Personally I prefer B because it shows all options more clearly but I’d >> also be fine with “If you need help with xwiki you can contact the > Support”. >> >> Thanks >> -Vincent >> >>> >>> Thanks, >>> Caty >>> >>> On Tue, Jun 7, 2016 at 11:23 AM, Guillaume Delhumeau < >>> guillaume.delhumeau(a)xwiki.com>>> >>>> +1 for A or C, with the wording "Professional Support". >>>> >>>> 2016-06-06 15:35 GMT+02:00 Vincent Massol &lt;vincent(a)massol.net&gt;et>: >>>> >>>>> >>>>>> On 06 Jun 2016, at 15:27, Vincent Massol &lt;vincent(a)massol.net&gt; >>>>>> >>>>>> Hi, >>>>>> >>>>>>> On 06 Jun 2016, at 15:19, Ecaterina Moraru (Valica) < >>>> valicac(a)gmail.com&gt; >>>>>>>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> This is a follow up for the governance changes mail, see >>>>>>> http://markmail.org/message/mcbcvd4i5cgoebh5 >>>>>>> >>>>>>> This proposal aims to add a support panel inside XWiki Enterprise: >>>>>>> >>>>> >>>> >> > http://design.xwiki.org/xwiki/bin/view/Proposal/HomepageSketches/HomepageSu… >>>>>>> >>>>>>> There are 3 variants you can vote on: A, B and C. >>>>>> >>>>>> If the goal is to offer a Support Panel then I don’t the “hosting >>>>> offers” makes sense. For pure support, I’d vote for B but I wouldn’t >> say >>>>> “our” which means nothing when a user sees this in his wiki (since >> “our” >>>>> points to the company/entity in which the wiki was installed). I’d > say >>>>> instead “If you need help with XWiki you can contact:”. >>>>> >>>>> Note that I also wrote “XWiki” instead of “your wiki” since the admin >> of >>>>> the wiki would be the one to help with their wiki ;) >>>>> >>>>> Thanks >>>>> -Vincent >>>>> >>>>>> >>>>>> Note that another alternative is to have this as a tip for the Tip >>>> Panel. >>>>>> >>>>>> If the goal is to offer a more general panel listing business offers >>>>> then it makes sense to offer support, hosting, and even other offers. >>>>>> >>>>>> Thanks >>>>>> -Vincent >>>>>> >>>>>>> Let me know what you think. >>>>>>> >>>>>>> Thanks, >>>>>>> Caty