[xwiki-devs] [Email Automation] Proposal for the Download form

Hello XWiki Developers, Recently the following thread - [xwiki-devs] [VOTE] Governance changes for xwiki.org - introduced some governance changes for XORG. I’m proposing to handle point A/ : Implementing a form on XORG (work already started by Vincent and Caty) and creating an email thread to manage the XWiki onboarding. Here is what I’m proposing to do. Use the XWiki SAS Marketing Automation Tool, Marketo <http://www.marketo.com/>, to automate some email messages after an XWiki Download. According to our governance 2 kinds of messages can be pushed to the XWiki download form DB members: 1. community related emails 2. business related emails *This thread is about discussing the community-related emails.* I would like to send automated emails on behalf of the XWiki development team. This is why I’d like your agreement on the flow below: 1. Send an email right after the download: « Get started with XWiki » 2. Wait for a week and then send a « Get the most out of your XWiki » email 3. Wait for another week and then send a « What do you think about XWiki? » email Below is the content I would put in these emails: ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- *# Email 1* Object: Get started with XWiki Body: Hello, Thank you for downloading XWiki. We hope you'll enjoy using it. In order to get the most out of your XWiki instance, we invite you to read the [[Getting Started Guide>> http://enterprise.xwiki.org/xwiki/bin/view/GettingStarted/||target= "_blank"]]. In addition, if you need help, feel free to contact: - the [[XWiki Community>> http://www.xwiki.org/xwiki/bin/view/Main/Support#HCommunitySupport||target= "_blank"]] - [[XWiki SAS>>http://www.xwiki.com/en/company/contact-us]]t-us]], the main company sponsoring the development of XWiki - one of the other [[sponsoring companies>> https://www.xwiki.org/xwiki/bin/view/Main/Supporters/SponsoringCompanies/||… "_blank"]] We wish you a good onboarding with XWiki. Benjamin Lanciaux On behalf of the XWiki development team ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- *# Email 2* Object: Get the most out of your XWiki Body: Hello, We hope that your recent XWiki installation is going well and fulfilling your expectations. XWiki can be used for various use cases such as: - Knowledge base - Collaborative intranet - Public website - Business applications You should check out what other [[users and companies have built with XWiki>>http://www.xwiki.org/xwiki/bin/view/References/||target="…t;_blank"]]. To achieve those use cases and get the most out of your wiki, XWiki provides a lot of extensions that you an install. For example: - [[Calendar>> http://extensions.xwiki.org/xwiki/bin/view/Extension/MoccaCalendar||target= "_blank"]] - [[Meeting Manager>> http://extensions.xwiki.org/xwiki/bin/view/Extension/Meeting+Application||t… "_blank"]] - [[File Manager>> http://extensions.xwiki.org/xwiki/bin/view/Extension/File+Manager+Applicati… "_blank"]] - [[Task Manager>> http://extensions.xwiki.org/xwiki/bin/view/Extension/Task+Manager+Applicati… "_blank"]] - ...and [[many more>> http://extensions.xwiki.org/xwiki/bin/view/Main/||target="_blank"… Check them out! If you need help in customizing your wiki to your needs, feel free to contact: - the [[XWiki Community>> http://www.xwiki.org/xwiki/bin/view/Main/Support#HCommunitySupport||target= "_blank"]] - [[XWiki SAS>>http://www.xwiki.com/en/company/contact-us]]t-us]], the main company sponsoring the development of XWiki - one of the other [[sponsoring companies>> https://www.xwiki.org/xwiki/bin/view/Main/Supporters/SponsoringCompanies/||… "_blank"]] Benjamin Lanciaux On behalf of the XWiki development team ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- *# Email 3* Object: What do you think about XWiki? Body: Hello, We hope everything is fine with your XWiki and that you managed to reach your objectives by using it. We strive to improve the XWiki product all the time, that is why we value your feedback. Would you take some time to tell us what you think about XWiki by completing this 2-minutes survey? link to a Google survey. t would be great if you could take some time to tell us. You should also know that you can sponsor the development of a feature you would like to see in the XWiki product by contacting [[XWiki SAS>> www.xwiki.com]], the main company sponsoring the development of XWiki, or one of the [[sponsoring companies>> https://www.xwiki.org/xwiki/bin/view/Main/Supporters/SponsoringCompanies/]]. Those companies also offer various development and customization services should you need help on that too. Thank you, Benjamin Lanciaux On behalf of the XWiki development team ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- *# End of Email Content* ATM, this is just a proposal. I welcome your feedback on this and I'm also waiting for your "go or no go" to start working on it. Regards, -- Benjamin