8 Jun
2016
8 Jun
'16
2:11 p.m.
On Wed, Jun 8, 2016 at 3:09 PM, Vincent Massol <vincent(a)massol.net> wrote:
To be honest, I would prefer this version, but depends on what is our
objective. The layout of the Support page could be improved to better list
all the options we have.
Thanks,
Caty
On 08 Jun 2016, at 13:27, Ecaterina Moraru
(Valica) <valicac(a)gmail.com>
wrote:
I've used the following suggestions:
- Vincent: replaced "If you need help with your wiki, you can contact
our"
to "If you need help with XWiki you can
contact"
- Guillaume: replaced "professional support" with "Professional
Support"
Updated the screenshots.
Votes so far:
A: +0.5 (GD), +1 (Caty)
B: +1 (Vincent),
C: +0.5 (GD)
I've voted for A, since the Community Support is presented on the same
page
as Professional Support. I've wanted to keep
the message as short as
possible, while satisfing the purpose: letting the user know he can get
support.
That logic is wrong. If your intent was to " I've wanted to keep the
message as short as possible, while satisfing the purpose: letting the user
know he can get support.” then you could have simply said:
“If you need help with xwiki you can contact the Support” and link to
https://www.xwiki.org/xwiki/bin/view/Main/Support which shows all support
options.
Personally I prefer B because it shows all options more clearly but I’d
also be fine with “If you need help with xwiki you can contact the Support”.
Thanks
-Vincent
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Thanks,
Caty
On Tue, Jun 7, 2016 at 11:23 AM, Guillaume Delhumeau <
guillaume.delhumeau(a)xwiki.com> wrote:
> +1 for A or C, with the wording "Professional Support".
>
> 2016-06-06 15:35 GMT+02:00 Vincent Massol <vincent(a)massol.net>et>:
>
>>
>>> On 06 Jun 2016, at 15:27, Vincent Massol <vincent(a)massol.net> wrote:
>>>
>>> Hi,
>>>
>>>> On 06 Jun 2016, at 15:19, Ecaterina Moraru (Valica) <
> valicac(a)gmail.com>
>> wrote:
>>>>
>>>> Hi,
>>>>
>>>> This is a follow up for the governance changes mail, see
>>>> http://markmail.org/message/mcbcvd4i5cgoebh5
>>>>
>>>> This proposal aims to add a support panel inside XWiki Enterprise:
>>>>
>>
>
http://design.xwiki.org/xwiki/bin/view/Proposal/HomepageSketches/HomepageSu…
>>>>
>>>> There are 3 variants you can vote on: A, B and C.
>>>
>>> If the goal is to offer a Support Panel then I don’t the “hosting
>> offers” makes sense. For pure support, I’d vote for B but I wouldn’t
say
>> “our” which means nothing when a user
sees this in his wiki (since
“our”
>> points to the company/entity in which the
wiki was installed). I’d say
>> instead “If you need help with XWiki you can contact:”.
>>
>> Note that I also wrote “XWiki” instead of “your wiki” since the admin
of
the wiki would be the one to help with their wiki ;)
Thanks
-Vincent
>
> Note that another alternative is to have this as a tip for the Tip
Panel.
>
> If the goal is to offer a more general panel listing business offers
then it makes sense to offer support, hosting, and even other offers.
>
> Thanks
> -Vincent
>
>> Let me know what you think.
>>
>> Thanks,
>> Caty
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--
Guillaume Delhumeau (guillaume.delhumeau(a)xwiki.com)
Research & Development Engineer at XWiki SAS
Committer on the XWiki.org project
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