7 Aug
2009
7 Aug
'09
noon
On Aug 7, 2009, at 11:52 AM, Guillaume Lerouge wrote:
Hi,
On Fri, Aug 7, 2009 at 11:34 AM, Vincent Massol <vincent(a)massol.net>
wrote:
No it's good. It's the pb of the admin if he has forgotten to start it.
On Aug 7, 2009, at 11:22 AM, Guillaume Lerouge wrote:
That's basically the issue. If we leave the link, we build an user
expectation. The expectation isn't fulfilled and the user is left to
contact
his/her administrator, which is frustrating. Hi Devs,
right now an user can go to the Office Importer page and try
uploading a
file even when the backend OOo server isn't running. This leads to
usability
issues. Thus I'd like to send a vote on the following 2 items:
- On the Office Importer page, add the following message:
-
"You cannot import an Office document since the conversion
server has not been started. Please ask an administrator to get it
started for you."
-
If the current user is an admin, the message should read: "You
cannot import an Office document since the OpenOffice server has not
been started yet. You can start the OpenOffice server and manage it
from this page (link to the OOo server administration page)."
+1
-
In the action bar: add a check to see whether the OOo server is
running and don't display the link if the OOo server is not.
-0
I'm not a big fan of magically hiding things. How will a user know
there's an office import feature?
I prefer that the menu entry stays and the page explains that the
office importer is not started. Additionally, under some
circumstances the OOo server cannot be installed at all (this has
happened
at customer sites). The project manager is then left to explain why
the
server can't work and has to handle additional questions.
No: in this case the admin should remove the officeimporter app.
Thanks
-Vincent
Thus I think the user doesn't have to know that
the feature exists
if the
administrator has not activated it. The question then becomes: how
does the
administrator knows that the feature exists? I can see 2 options:
- Make the check be: "if the user isn't an admin & the server isn't
running" so that admins know about the feature
- Keep the check as it is and assume that admins that want to make
the
OOo server work will find out how since it's an often requested
feature
I'd like to add a new behavior though (if it's not already done):
- if the office importer app is not installed (we
can test for the
main office importer page availability) then the menu entry shouldn't
appear.
The OOo app comes bundled by default with XE. It's always there by
default.
This option doesn't solve the user expectation issue.
Guillaume