[xwiki-devs] XWiki help desk

Hi everyone, XPertNet has been taking part in the Nepomuk research project [1] since beginning of 2007, in collaboration with Mandriva and other European partners. Nepomuk is creating a "personal semantic web" on the desktop, aiming at letting users draw relations between any and all desktop objects such as events, contacts, bookmarks, tasks, files etc. The API are being implemented both in Java and in C++ (the C++ version is included in the upcoming KDE4 release). One XPN contribution to the project consists in designing a community help desk with semantic and P2P capabilities on top of XWiki. The functionalities of the system are meant to include: - typical online help desk workflows: question and answer submission, content categorization, notification, search and escalation; - document annotation; - desktop integration: users should for instance be able to interact with the system from an email client. They should also be able to link personal resources such as bookmarks and documents stored locally to remote XWiki pages, for learning purposes as well as task support; - P2P indexing: users should be able to share their local wiki pages and metadata with others; - rating of experts and of resources; - "social search" of answers, based on the resources recommended by persons trusted by the user. - semantic search. I have created a design page proposal on xwiki.org with a set of use cases: http://www.xwiki.org/xwiki/bin/view/Design/HelpDesk In this context, I would like to propose the creation of a new XWiki projet in JIRA for describing further the tasks and use cases that will relate to this project. Vincent, everyone does it make sense to you? If the project is successful, the idea would be of course to consider using the tool for managing the support requests related to XWiki. If you have special needs in terms of help desking, please let me know while we're starting the first implementation of this XWiki help desk. I'm also interested in bookmark sharing on the topic. I'm using the tag "xwiki-helpdesk" on del.icio.us: http://del.icio.us/tag/xwiki-helpdesk [1] NEPOMUK http://nepomuk.semanticdesktop.org Big picture presentation: http://tinyurl.com/2omsxz PSEW: http://tinyurl.com/38wz4t Nepomuk KDE: http://tinyurl.com/2v7gsa Semantic Desktop is coming: http://tinyurl.com/yupyu3 Public list: https://nepomuk.semanticdesktop.org/wws/info/people Cheers Stéphane -- Stéphane Laurière slauriere(a)xwiki.com XWiki http://www.xwiki.com http://concerto.xwiki.com http://nepomuk.semanticdesktop.org